Answer: Our estimated delivery timelines are:

• Processing time: 1–2 business days (Monday–Friday)
• Transit time: 6–8 business days (Monday–Friday)
• Estimated total delivery time: 7–10 business days

For more details, please review our Shipping Policy

Yes. We offer free shipping on all orders shipped within the United States. For more information, please see our Shipping Policy.

Lightelly is a home and interior lighting brand based in the United States. We offer a carefully curated selection of high-quality lighting fixtures and ship within the United States only.

If you receive an item that is defective, damaged in transit, or incorrect, we will assist you promptly. Please contact us and we’ll guide you through the return or replacement process. For more details, see our Return & Refund Policy

Yes. We offer a 24-hour cancellation window. To cancel within this period, please contact us as soon as possible.

We offer a simple, hassle-free return process with a 30-day return window. Please refer to our Return & Refund Policy for full details.

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For details, see our Return & Refund Policy.

We offer a 30-day guarantee on all purchases. For more information, please see our Return & Refund Policy.

You can reach us via our Contact Page or by email at info@lightelly.com.

No. We currently ship within the United States only.

We are an online-only store, which allows us to offer a curated selection and a smooth shopping experience.

Yes, we do accept bulk orders. Please contact our support team for details.

For exchange instructions and eligibility, please refer to our Return & Refund Policy.

You can track your order using our tracking page: Order Tracking. You will also receive a tracking link by email once your order ships.